[shipping & returns]

shipping & returns

Here’s what to expect between placing your order and holding your journal.

what happens after you order

1
you order

Choose your size, leather and cords, and check out online.
2
we get it ready
Standard: 1-3 business days
Custom: 3-5 business days
Standard journals are ready to go. Custom journals are cut, assembled and finished by hand just for you. Busy seasons may take a little longer.
3
it ships

We email you tracking information as soon as your journal is on its way.
4
it arrives

Delivery time depends on where you are and the shipping method you choose.

[shipping]

Processing time
Standard journals ship within 1-3 business days. Custom journals are made to order and ship within 3-5 business days.
Shipping rates
Shipping is calculated at checkout based on your location and the shipping method you choose.
Tracking
You’ll get an email with tracking information once your order ships.
Delivery time
Depends on your location and the carrier, and starts once your journal ships.

[returns]

All sales are final
Because each journal is handmade, and custom journals are personalized for you, we can’t accept returns or exchanges.
Check before you order
Please review your size, leather, cords and any initials carefully before checking out.
Something wrong?
If your journal arrives damaged or there’s another problem with your order, contact us as soon as possible and we’ll work with you to make it right.

Send us a message and we’ll get back to you. You might also find your answer in our FAQs.